A new study by Florida Injury Advocate reveals that Illinois has the fifth-highest rate of ride-share users seeking support in the U.S.
The study by Florida-based personal injury law firm Blakeley Law Firm analyzed online search trends across all 50 U.S. states for over 10 keywords related to “Uber Customer Support” and “Lyft Customer Support.” Using data from Google Keyword Planner, the research identified where rideshare users are most actively searching for help, ranking states based on average monthly support-related searches per 100,000 residents.
Illinois ranks fifth nationally for ride-share support searches, with 396 queries per 100,000 residents — about 2.1 times the national average of 187. The Prairie State logged 50,620 support-related searches from a population of roughly 12,778,100 residents.
Looking at the study, a spokesperson at Blakeley Law Firm remarked:
Illinois is showing a clear sign of growing frustration among rideshare users who are increasingly turning to the internet in search of customer support. Behind each search is a rider facing an unresolved issue — whether it’s a billing error, a safety concern, or a lost item.
The high concentration of support-related searches in this state suggests deeper systemic concerns with how quickly and effectively these services respond to user needs.
To improve the customer experience and restore rider trust, it’s essential for rideshare companies operating in Illinois to invest in more accessible support channels, streamline issue resolution processes, and provide clearer guidance to users facing challenges.
Table of Extended Results:
The study was conducted by Blakeley Law Firm, P.A., a Florida-based personal injury law firm representing clients injured in motor vehicle accidents or those who have lost loved ones due to negligence. The firm focuses exclusively on personal injury and wrongful death claims.
Methodology
The study analyzed online search trends across all 50 U.S. states for over 10 keywords connected to “Uber Customer Support” and “Lyft Customer Support.” Based on data from Google Keyword Planner, the research pinpointed which states had the highest volume of support-related searches per 100,000 residents, revealing where rideshare users are most urgently seeking assistance.
